Answers to our frequently asked questions.
The Booking Process
How do I make my booking?
You can complete your booking online via the GetByTransfer website. Simply enter the details of your transfer (meeting point, destination, date and number of passengers) and you will be shown the vehicle and rates for your transfer. After that, you are able to complete the booking form should you wish to complete your booking.
Who will be driving my transfer?
Your transfer will be driven by one of our trusted professional partners. Our partners boast certified, skilled drivers who will ensure your transfer is conducted as pleasantly as possible.
Do you accept last minute bookings?
Booking in advance is strongly recommended, as it allows time for your transfer to be processed and confirmed accordingly. However we do accommodate last minute bookings, if there are availabilities.
What type of vehicle can I choose for my transfer?
We currently offer standard vehicles (1-3 passengers), minibuses (4-8 passengers) and people movers (8-15 passengers) depending on the amount of passengers you have, or the requirements of your transfer.
Can I request extras, or an additional stop?
Of course! Extras can be added during the booking process. If you require something that’s not listed, please use the “message for your driver” note section during your reservation.
I need to be picked up from a different address, how do I do this?
If you want to reserve a return transfer, where the first way transfer’s destination differs from the return transfer’s meeting point - you will need to reserve two individual transfers.
Can I book on behalf of a third party?
Yes, you can book on behalf of a third party with their permission. Keep in mind the contact details provided during the booking process will be the person contacted for any matters relating to the transfer.
What are the references of my driver (your partners)?
Our partners, and your drivers are trained professionals with many years of experience in the transportation field who place a great deal of emphasis on professionalism, excellence and safety.
Are there any extra charges for a lot of luggage?
If you have a lot of luggage, or overly large luggage, it is recommended to inform us via the note section of the booking form - as this may require a larger vehicle and may have an affect on the rate of your transfer.
Do you offer child seats?
We currently offer all types of child seats (infant, child and booster) and they are available during the booking process. They are charged at € 5.00 per seat, per transfer.
Do you have partners with wheelchair accessible vehicles?
We are able to provide wheelchair accessible vehicles, and the option is available during the booking process. Any specific information related to the wheelchair can be included in the notes section of the booking process.
Is smoking allowed during the transfer?
Smoking is not allowed during the transfer. However most transfers include a brief stop along the way where you are able to exit the vehicle and smoke.
Can I carry pets in the transfer vehicle?
It is possible to provide the transportation of pets, but only if they are properly placed in their travel carriers and kept in the cargo hold/rear of the vehicle.
Price and Payment
When and to whom do I pay for the transfer?
Depending on the value of your transfer, you may be required to pre-authorize your credit card. This is not a charge, nor payment, and is done for security purposes. The payment will be completed with the driver, at the conclusion of your transfer. The pre-authorized funds will be automatically released after the conclusion of the transfer.
Why do you need to pre-authorize my credit card?
Your credit card is pre-authorized for security purposes, for any transfer over the value of 100.00€. Your credit card will not be charged, and the funds will be automatically released after the conclusion of your transfer. The payment itself will be completed with the driver.
What currencies are accepted?
Payments are currently accepted in Euro.
Do I need to tip the driver?
Giving a tip is discretionary and entirely up to you and your fellow passengers.
What’s included in the price?
A one way transfer price includes a transfer from the meeting point to the destination whilst a return transfer also includes the return transfer from the destination to the meeting point.
Are transfer prices per person or per vehicle?
All of the prices displayed are per vehicle and not per person.
I need a receipt for my journey, when do I get a receipt?
You will be provided with a receipt at the conclusion of your transfer. In the scenario that you are not provided with an invoice, contact us and we will be able to provide one via email.
Managing Your Booking
What happens after I make my booking?
Once you submit your booking, you will receive an email containing the details of your transfer. Once your reservation is processed, you will receive an email containing your transfer confirmation, as well as the contact details of your driver.
I didn’t receive a transfer confirmation.
Once you have submitted your transfer reservation, your request will be processed. The processing time may take up to approximately 12 hours. Reservations themselves are only confirmed once you have received an email containing your transfer confirmation. Keep in mind that in some cases that the transfer confirmation may be in your spam folder. If you still have not received your transfer confirmation, please contact us
Can I change the details of my transfer?
Of course! You are able to amend the details of your transfer. Simply contact us and we will strive to ensure all your requests are met.
How will I find my driver?
Your driver will be waiting for you at the specified meeting point. If your transfer is beginning at an airport, the driver will be waiting in the arrivals hall of that airport. If access is restricted for any reason, you will be collected or dropped off at the nearest accessible point.
How do I know what vehicle will I be transported in?
We are unable to provide the specific makes and models of the vehicles used for your transfer at this stage, due to this varying depending on our partner. The vehicle types vary from standard (1-3 passengers), minibus (4-8 passengers) or people carrier (8-15 passengers). We are able to inform you of the vehicle type once the transfer has been confirmed and assigned to a vehicle.
What happens if my flight is delayed?
Our partners actively monitor all flight delays, which is why it is important that you inform us of your flight number (or any changes) prior to your transfer. They will be waiting for you when you arrive at the airport. However, if you have changed your flight, it is recommended that you contact us and inform us of your updated flight number.
How do I cancel my transfer?
We understand that plans can change, you are able to cancel your transfer via contacting us. After which you will receive an email containing your transfer cancellation. Please note cancellations are subject to our Terms & Conditions.
What do I do if I lost something during my transfer?
If you’ve lost something during your transfer, contact us via our contact form and we will do our best to find your lost item, and get it back to you.
How do I submit a complaint regarding my transfer?
If you have a complaint about the service you received from one of our partners, contact us and we will investigate the situation that occurred.
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